About

FAQ

• Where is the store based?

  Plano, TX

• Do you accept orders placed outside of the US?

  Currently, we only ship within the United States, however, we are looking to expand. Stay updated by following us on Instagram to get the latest on when international shipping options become available.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on your shipping choice and on the efficiency of your local postal service.

• Are these clothes used?

  Rida's Pop-Up Shop sells both new and gently used outfits, and that information is specified in the details for each listing. Most of our gently-used outfits are worn no more than 2-3 times max since we stress the importance of excellent condition. Our process is extensive, ensuring the highest quality of product for resale. We first begin with a thorough inspection of each item for condition (including supplemental pieces such as the pants and scarves). After the inspection stage, each outfit is dry cleaned for hygiene purposes. Only after the clothes have been thoroughly inspected and quality controlled do they become available for sale.

• How does sizing work?

  Each outfit is hand-measured to ensure accuracy in sizing since traditional Desi clothing does not have standardized sizing.

• Where do these outfits come from originally?

  Our outfits are sourced from all over the globe. Many come from India or Pakistan, and others are sourced throughout the U.S. Designer pieces come directly from the brand or certified retailers.

• What is the RPUS Mission?

  What began as a quick attempt to clean my closet has now evolved into a successful South Asian style initiative. Rida's Pop-Up Shop revolutionized the concept of selling new & gently used Indian, Pakistani, and Middle Eastern outfits, bringing the entire thrift experience to an online platform. Each piece is carefully curated, ensured for quality, and priced based on demand, condition, and style. Many of our pieces are designer or custom pieces. In short, you get the absolute latest for less.

  We began in March 2015 with the intention of being a temporary pop-up shop, however due to the overwhelming love & support we have been able to grow into a permanent operation. While our successful is celebrated, the most rewarding aspect of what we do here at RPUS is our mission to make a difference in the lives of the needy. Call it style with substance. A portion of each order is designated towards our mission to give back to the community. In May 2015, I was able to take the money we set aside and personally hand out plates of food to the needy at Haji Ali Mosque in Mumbai. The money is given in cash to the mosque, as they prep the food plates, which I then hand out to women, children, the disabled, the elderly, and anyone who needs it. Even though this takes place at a mosque, people from all faiths & backgrounds experience the benefit of your contributions. We work with various other organizations, such as Islamic Relief as well.

  I cannot put into words how humbled I was being able to not only create a platform for fashion, but to see it go beyond that, touching the lives of many and bringing comfort to those who need it most. This is what makes it worth it. Thank you.

• How can I sell my clothes through RPUS?

  The RPUS Consignment Experience is a great way to clean out your closet, make some cash, and contribute to our efforts to give back to the community with a portion of each sale going towards charity. Here's how:

  Step 1 Inquiry Phase: Send an email to [email protected] with detailed pictures of the outfits you are looking to sell. Keep in mind things like seasonality, trends, style, material, and especially condition of the clothes, when determining what outfits are a good fit.

  Step 2 Assessment Phase: Based on current inventory volume, condition, sizing, style, and demand, we determine which pieces would fit the collection at the time and offer price suggestions. RPUS is centered around a budget-friendly online shopping experience, so we strive to offer the best deals. When consigning through RPUS, you are responsible for all shipping charges (shipping to us as well as to the customer, so that's also something to consider when determining pricing).

  Step 3 Inspection Phase: After we select the outfits through pictures, they must be dropped or shipped to our headquarters in Dallas TX where we work on thorough inspection, hygiene control, product photos, exact measurements and supplemental details etc., making sure every aspect is quality controlled and held to the highest standards for resale.

  Step 4 Market Phase: The outfits are then made available online, at which point you are able to adjust the price at any time. Obviously cheaper things sell more quickly, whereas certain price brackets might take more time, but all of that depends on current demand.
  Some pieces take minutes to sell, whereas others take longer. We do not hold inventory for more than 6 months after which you are responsible for arranging pickup, or shipping to retrieve the outfits. Unclaimed outfits beyond the 6 months are donated to local shelters and donation centers.

  Step 5: Once the outfit sells, we take 30% of the final sale to account for our eCommerce fees, packaging, and labor and you get to keep the rest! Super easy!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.